Frequently Asked Questions (FAQ)

Question 1

Do the products have a warranty?

Accepted Answer

Yes, all our products come with a manufacturer's warranty. The warranty period depends on the type of product and is specified in the product description or by contacting a zum.lv representative.

Question 2

Do the products meet all manufacturers' standards?

Accepted Answer

Yes, all our goods comply with international quality standards and are certified.

Question 3

How can I find out if an item is available?

Accepted Answer

You can check availability on each product page or by contacting our customer service.

Question 4

Is it possible to order an item that is not in stock?

Accepted Answer

Yes, you can order an item on request. Delivery time may be longer.

Question 5

How long does order processing take?

Accepted Answer

Order processing usually takes 2-4 hours.

Question 6

What delivery options do you offer?

Accepted Answer

We offer delivery by courier, to parcel locker networks, and the option to collect your order for free in our stores.

Question 7

What is the delivery fee and what determines it?

Accepted Answer

The delivery fee depends on the selected delivery method, the order weight, and the items ordered.

Question 8

What payment methods are available?

Accepted Answer

The following payment methods are available: payment by bank card, direct bank transfer, prepayment invoice, and financing/installment payment via Klix Pay Later and ESTO. More information about installment options is available in the section Payment and delivery.

Question 9

Are payments secure?

Accepted Answer

Yes, all payments are processed over a secure SSL connection.

Question 10

Can I return an item if I don't like it?

Accepted Answer

Yes, consumers can use the 14-day right of withdrawal. Please note that the item must be in its original packaging and must not be used.

Question 11

How does the return process work?

Accepted Answer

Contact our customer service to initiate the return process.

Question 12

Can I exchange an item for a different size/color?

Accepted Answer

Yes, item exchanges for other options are possible if the item is available.

Question 13

Where can I leave a review about a product?

Accepted Answer

You can send feedback to our email:

Question 14

Is it possible to receive an invoice for the purchase?

Accepted Answer

Yes, when placing an order, the invoice is automatically sent to your email.

Question 15

I didn't find an answer to my question.

Accepted Answer

If you couldn't find an answer to your question, please contact us by writing to:  or calling  (Mon-Fri 08:00-17:00).